The CAB Invitation Template – A Personalized Approach

by Bruce Peters 2/6/2009 8:02:00 AM


In response to numerous requests I get for “invitation templates” to recruit CAB members, I’m offering this – there is no template. Your presentation to prospective CAB members is selling at the highest level. It will reflect you, your values, and your personal style. (But there’s a tip and great offer at the end, so keep reading).

Think about it from a personal perspective. How would you want to be recruited for an opportunity like this?  Via letter or email?  Phone call? Or a personal introduction and invitation over breakfast or lunch? My preference is the personal, the one-to-one. But if that’s not possible, a personal phone call is OK, too. A beautifully crafted letter of invitation might be impressive, but I don’t consider email an appropriate invitation vehicle – too routine and impersonal.

Whatever the method, get your story right and the details straight. Your clients will listen to a clear and rational appeal, so make it quick and to the point:

Why you’re hosting a CAB:
• To connect leaders
• To learn more about needs and experiences
• To solve problems
• To gain insight

Why you want them:
• Your viewpoints are important to me
• You have a unique perspective that I value
• I appreciate your experience

What’s in it for them?
• New learning with other leaders
• Facilitated discussion of business issues and solutions
• Sharing ideas – serving as a sounding board
• They set the agenda

What it is:
• 3 professionally facilitated working dinner sessions (annually)

What’s Involved:
• Meeting attendance (some travel may be required)
• Online meetings and conference calls (optional participation)

Now here’s a tip. Make your initial invitation completely free of long-term commitment. Make it easy to say yes. Extend the invitation for only the first organizational session. There, they’ll have the opportunity to meet potential participants and get a sense of working with the group. This should not be a hard sell.

And now here’s the offer. Have questions about establishing a CAB? My company, CABHQ, offers a free 30-minute phone consultation with me. Call me at 585-264-2000 to discuss the best CAB invitation “template” for you and your clients.
 

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3/11/2010 8:48:37 AM

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CAB Fare with Bruce Peters covers insight into how to create, facilitate and sustain Customer Advisory Boards for the financial services industry.

Author

Bruce PetersBruce W. Peters
President & CEO, CABHQ, LLC

Bruce Peters has personally conducted over 350 customer advisory boards (CABs) for a variety of companies in a variety of industries. His goal is to help companies find transforming value in their customers, especially at the strategic level. Today, CEOs looking beyond traditional market research tools, into new, exciting ways to engage clients and customers are turning to CABs for their answers.

Bruce has been a practicing lawyer and managing partner, corporate executive, college educator, executive coach, and entrepreneur. As a former TEC Worldwide chair, Bruce facilitated monthly CEO advisory groups solving tough business problems. He provided individual coaching for many of those business owners, throughout the United States.

Today, Bruce provides specialized consulting services and solutions, such as CABs, tailored to specific corporate and individual needs.

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